Privacy Policy

Data Controller

Mark Joce

reception@dolphinholidays.co.uk

Tencreek Holiday Park, Looe, Cornwall, PL13 2JR

How we collect your personal data

You may give us data orally or by filling in forms or by corresponding with us by post, phone, email or otherwise, for example when you:

• enter into a contract with us or contact us about doing so;
• contact us about any contract we have with you;
• request marketing to be sent to you;
• enter a competition, promotion or survey;
• give us some feedback.

We may also receive personal data about you from third parties and public sources, including other customers when they interact with us and (if applicable). However, your details may also have been passed to us by groups or associations who conduct business with us.

How we use your data

We will only use your personal data when the law allows us to.

We have set out below how and why we plan to use your personal data.

Purpose/Activity

Lawful basis for processing including basis of legitimate interest

To register you with our business

Performance of a contract with you

To perform any contract with you including:
(a) Managing payments, fees and charges
(b) Collecting and recovering money owed to us
(c) Addressing any breach

(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
(c) Necessary for our legitimate interests (to ensure compliance with contract terms)

To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Notifying you about changes to our business which are relevant to you

(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how people use our business)

To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation

To make suggestions and recommendations to you about goods or services that may be of interest to you

Necessary for our legitimate interests (to develop and grow our business)

Asking you to partake in a review, prize draw, competition or complete a survey

Necessary for our legitimate interests (to study how people use our business, to develop and grow our business)

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Necessary for our legitimate interests (to study how people use our business, to develop and grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, relationships and experiences

Necessary for our legitimate interests (to define types of people for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

What types of personal data do we collect?

• Your full name
• Your address and postcode
• Your email address
• Telephone number
• Age and DOB (including children’s or additional guests)
• Your gender
• Online Identifiers and behavioural data.
• Booking reference or unique identifiers.
• Health & Medical information, (where required, for example if voluntarily provided at booking or to enable participation in an activity or treatment).
• Proof of identity (e.g. passport & driving license).
• Financial information (e.g. bank/credit/debit details) These will be collected directly by a third-party payment provider and tokenised. We will only store the last four digits of your payment card number.
• Biometric (e.g. Photography/CCTV/Body worn camera and ANPR).
• Audio voice recording.
• Third party letting information.
• Research information. For example, you may choose to sign up to research panels and or respond to surveys or polls that help us understand our guests’ opinions and views.
• Competition Data. This is only used for the purposes of the relevant competition and will be subject to the terms and conditions of that competition, which will be notified to you when you enter the competition.
• We may also collect publicly available information from social networking sites such as Facebook, Twitter, YouTube, Instagram, and Snapchat, for example likes, shares, tweets and posts about Butlins. This information is provided to us by a third party and used at an aggregate level for analysis purposes.